Declaration on accessibility

Have you come across a barrier on our website?
For example:

Navigation using the Tab key isn’t working.
The colour contrast isn’t high enough.
Some text is difficult to understand.
An image doesn’t have a description.

If so, please get in touch and we would be happy to help.

This accessibility statement applies to the Kunsthaus Hamburg website published at www.kunsthaushamburg.de.

1. Current status of compliance with the requirements

The accessibility requirements are set out in Section 1 of the HmbBITVO, in conjunction with Section 3(1) to (4) and Section 4 of the Federal BITV, which was enacted on the basis of Section 11 of the HmbBGG.
We are committed to gradually improving the digital accessibility of the website.

2. Non-accessible content

At present, the following content and features in particular may not be fully accessible:

PDF documents and older publications
Images and media elements without complete alternative text
Embedded audio and video content without complete subtitles or audio descriptions
Possible limitations when using a keyboard (depending on the browser)
Third-party content and functions (e.g. ticketing or booking systems)

3. Preparation of this accessibility statement

This statement was prepared on 15 May 2026. Compliance with the requirements has been verified through a self-assessment.

4. Mediation procedure

If you continue to experience problems for which we have been unable to find a satisfactory solution, you may contact the mediation body under Section 13a of the Hamburg Administrative Court Act (HmbBGG). This body is designed to facilitate out-of-court dispute resolution in cases of conflict regarding accessibility between people with disabilities and public authorities. The mediation procedure is free of charge. There is no need to engage legal counsel.

At present, the Ombudsman’s Office of the Hamburg Senate Chancellery is carrying out the duties of the Conciliation Board, which is yet to be established.

Office for Accessible IT
Telephone consultation hours: Mondays 10 am – 11 am
Telephone: +49 40 428 23 20 57
Email: